Shipping & Delivery
Free delivery to your door. Every order.
We ship to every address in Australia and New Zealand at no cost, with tracking from the moment your parcel leaves.
How delivery works
| Where we deliver | Australia and New Zealand |
|---|---|
| Cost | Free on every order |
| Dispatch | Same day for orders placed before 8pm AEST, Monday to Friday (not counting public holidays) |
| Delivery time | 5 to 10 business days after dispatch. Rural and remote addresses take longer. |
| Ships from | Our overseas warehouse, direct to your door |
| Tracking | Emailed to you when your parcel leaves the warehouse |
What arrives at your door
Marshie Mats and Marshie Toppers travel rolled and vacuum packed. It keeps the parcel small and the shipping free.
Give a mat up to 24 hours to lie fully flat. Give a topper a good shake and 24 hours to fluff up. The set-up guide walks you through it.
Bigger orders can arrive in more than one parcel. You get a tracking link for each one.
If something goes wrong
Wrong address
Email us straight away. We can change the address until the order leaves the warehouse. After that, we work with the courier to redirect it where we can.
Tracking has not moved
Tracking can take 1 to 2 days to show movement after dispatch. If nothing changes for 7 business days, email us and we will chase the courier for you.
Lost in transit
If the courier confirms your parcel is lost, we send a replacement or refund you in full. You do not need to wait for an insurance claim.
Arrived damaged
Take a photo of the parcel and the item, then email us. We send a replacement at no cost. See faulty or damaged items.
Where is my order?
Check the tracking link in your dispatch email, or ask us and we will look it up.
Email usLast updated 26 September 2026