Good As New Guarantee
Soft for a year. Or we send a new one.
Every Marshie Mat and Marshie Topper comes with our 1 Year Good As New Guarantee. If it stops being the soft thing you bought, we replace it.
What the guarantee covers
The Marshie Mat
- The foam goes flat, hard or lumpy and no longer springs back.
- The surface fabric peels, splits or comes away from the foam.
- The anti-slip backing lifts or breaks down.
- Seams or edges come apart.
The Marshie Topper
- The topper loses its loft and stays flat after a shake and a day to recover.
- The fill clumps into lumps that will not shake out.
- Seams, piping or quilting come apart.
- The elastic skirt loses its grip.
Other Marshie products are covered by the consumer guarantees under the Australian Consumer Law and the New Zealand Consumer Guarantees Act, explained at the bottom of this page.
What it does not cover
- Damage from pets chewing or scratching, burns, cuts or tears.
- Damage from cleaning that the care guide warns against, such as bleach, steam cleaning or machine washing the mat.
- Using the mat outdoors, in wet areas or under heavy furniture for long periods.
- Colour fading from strong direct sun.
- A change of mind. That is covered by our returns policy instead.
How to make a claim
- Email us. Send your order number, a photo of the problem and one line about what happened to info@marshiemat.com.
- We reply within 1 to 2 business days. A real person checks your photo and confirms the claim.
- Your replacement ships free. We send a new one in the same style, colour and size. If that option is sold out, we offer a similar one or a refund.
You keep or recycle the old one. If we ever need it back to check the fault, we send you a prepaid return label, so the claim costs you nothing.
Your rights under the law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits of the Good As New Guarantee are in addition to your other rights and remedies under the law in relation to the goods. New Zealand customers keep all their rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
| Given by | Digital Launchpad LLC, trading as MarshieMat |
|---|---|
| Business address | 30 North Gould Street, Sheridan, WY 82801, United States |
| info@marshiemat.com | |
| Period | 12 months from the date your order is delivered |
| Cost of claiming | We pay for the replacement, its delivery and any return we ask for |
Last updated 26 September 2026